BESTINVER is the independent fund and retirement management company belonging to ACCIONA Group. With over 35 years of experience and 6 billion euros in assets under management, we work with the aim of generating long-term returns for our more than 46,000 investors.
Currently, BESTINVER has a customer knowledge and business intelligence model, although we are constantly searching for more innovative models that allow us to continue increasing investor satisfaction and improving their experience through a relationship model more tailored to their needs
Investor relationship model
Today, our investor relationship model is based on providing support throughout their lifecycle. To achieve this, we have an Investor Relations team responsible for staying in contact with them and keeping them informed about the progress of their investments.
Additionally, we have a service matrix that defines the minimum number of contacts an investor will receive annually based on their characteristics.
After each interaction, the Investor Relations team records the most relevant information discussed during the conversation with the investor in our Investor Management tool (CRM). This ensures that we have a record of the entire history of conversations held with the investor.